Vol. 3 No. 3 (2019)

Published August 22, 2019

Articles

Sebastian Danckwerts, Lasse Meißner, Caspar Krampe (Author)
111-125
Examining User Experience of Conversational Agents in Hedonic Digital Services – Antecedents and the Role of Psychological Ownership
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Stefanie Wenzel, Martin Benkenstein (Author)
126-136
The Influence of Relationship Closeness on Central Motives for Joint Shopping and Satisfaction with the Shopping Experience among Adolescents
PDF
Verena Batt, Manfred Bruhn (Author)
137-147
Exploring the Impact of Construed External Image on Brand Citizenship Behavior of Service Employees
PDF
Manuel Grossmann, Christian Brock, Marco Hubert, Thomas Reimer (Author)
148-157
The Relevance of Positive Word-of-Mouth Effects on the Customer Lifetime Value – A Replication and Extension in the Context of Start-ups
PDF