Vol. 2 No. 3 (2018)

Published August 23, 2018

Articles

Martin P. Fritze, Florian Urmetzer, Gohar F. Khan, Marko Sarstedt, Andy Neely, Tobias Schäfers (Author)
3-16
From Goods to Services Consumption: A Social Network Analysis on Sharing Economy and Servitization Research
PDF
Nicola Bilstein (Author)
17-29
The Moderating Effect of Customers’ Willingness to Participate in Service Recovery and its Impacting Factors – An Empirical Analysis
PDF
Jennifer Hendricks (Author)
30-43
Individual Drivers and Outcomes of Envisioned Value in Use of Customer Solutions: An Empirical Study in the Electric Mobility Context
PDF
Marion Popp, Karsten Hadwich (Author)
44-59
Examining the Effects of Employees’ Behaviour by Transferring a Leadership Contingency Theory to the Service Context
PDF