Vol. 6 No. 4 (2022)

Published November 30, 2022

Articles

Eva Böhm, Andreas Eggert, Ina Garnefeld, Hartmut H. Holzmüller, Tobias Schaefers, Lena Steinhoff, David M. Woisetschläger (Author)
216-231
Exploring the Customer Journey of Voice Commerce: A Research Agenda
PDF
Stéphanie Ernens, Cécile Delcourt, Laurence Dessart, Lisa Baiwir (Author)
262-274
Frontline Employees’ Attitude Toward Embodied Social Robots In Customer Service: An Integrative Framework And Empirical Test
PDF

Reviews

Lea Kocheise, Marion Büttgen (Author)
232-244
“The more, the merrier?” – A Systematic Review of the Effects of Technology-Induced Employee Transparency on Frontline Service Employees
PDF
Silvia Gliem (Author)
245-261
A systematic literature review of frontline employee influence factors
PDF