Vol. 1 No. 1 (2017)

Published October 11, 2017

Articles

Martin Benkenstein, Manfred Bruhn, Marion Büttgen, Christiane Hipp, Martin Matzner , Friedemann W. Nerdinger (Author)
4-21
Topics for Service Management Research - A European Perspective
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Jochen Wirtz, Michael Ehret (Author)
22-38
Capturing Value in the Service Economy
PDF
Michael Kleinaltenkamp, Ioana Minculescu, Sascha Raithel (Author)
39-56
Customization of B2B Services: Measurement and Impact on Firm Performance
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Christian Dormann, Sarah Brod, Sarah Engler (Author)
57-67
Demographic Change and Job Satisfaction in Service Industries – The Role of Age and Gender on the Effects of Customer-Related Social Stressors on Affective Well-Being
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