Vol. 5 No. 1 (2021)

Published April 1, 2021

Reviews

Björn A. Hüttel (Author)
50-67
Antecedents of Frontline Employees’ Customer Orientation: A Comprehensive Review
PDF

Articles

Martin P. Fritze, Martin Benkenstein, Russell Belk, Joann Peck, Jochen Wirtz, Bart Claus (Author)
3-19
Commentaries on the Sharing Economy: Advancing New Perspectives
PDF
Michael Leyer, Jürgen Strohhecker, Janina Kettenbohrer (Author)
20-35
This Business Analytics Tool Looks Nice, but... I am Still Happy Without It – Evidence from the Financial Services Industry
PDF
Stefan Trautwein, Jörg Lindenmeier, Christian Arnold (Author)
36-49
The Effects of Technology Affinity, Prior Customer Journey Experience, and Brand Familiarity on the Acceptance of Smart Service Innovations
PDF