Vol. 4 No. 4 (2020)

Published October 20, 2020

Reviews

Hannes Fleischer (Author)
216-236
Stereotypes in Services – A Systematic Literature Review to Move from Scattered Insights to Generalizable Knowledge
PDF

Articles

Heiner Evanschitzky, Boris Bartikowski, Tim Baines, Markus Blut, Christian Brock, Kristina Kleinlercher, Parikshit Naik, Olivia Petit, Thomas Rudolph, Charles Spence, Carlos Velasco, Nancy V. Wünderlich (Author)
187-204
Digital Disruption in Retailing and Beyond
PDF
Nancy V. Wünderlich, Anja Iseke, Hürrem Becker-Özcamlica (Author)
205-215
Branded Employee Behaviour as a Double-Edged Sword: How Perceptions of Service Employees Impact Job Seekers’ Application Intentions
PDF
Saskia Hantel, Martin Benkenstein (Author)
237-249
Not Without my Fellow Patient! – The Influence of Fellow Patients in Hospitals on Patient Satisfaction and Self-rated Health
PDF