Vol. 3 No. 4 (2019)

Published November 22, 2019

Articles

Vera Winter, Mette Kjærgaard Thomsen, Jonas Schreyögg, Katharina Blankart, Lize Duminy, Lukas Schoenenberger, John P. Ansah, David Matchar, Carl Rudolf Blankart, Eva Oppel, Ulrich Thy Jensen (Author)
163-183
Improving Service Provision – The Health Care Services’ Perspective
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Hannes Boepple, Janine Göttling, Marie-Christin Papen, Florian U. Siems (Author)
195-208
An Empirical Investigation into Personal Characteristics’ Effect on Choosing Complaint Channels
PDF
Phillip K. Görs, Henning Hummert, Anne Traum, Friedemann W. Nerdinger (Author)
209-220
Impact of Digitalization on Service Work in Knowledge-Intensive Business Services: An Empirical Study in Tax Consultancies
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Reviews

Dominik Augenstein (Author)
184-194
The Opportunities of Using Business Models in Service Management – A Review and Classification of Business Model Artefacts
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